From trusted institution to tech-led pure-play. Shipsy is the end-to-end AI execution layer — plan, execute, monitor — across the full postal operating model. Proven at national postal operators across three continents.
5Bn+
Shipments processed annually on Shipsy
250+
Enterprise customers across logistics, retail and postal
7
Global offices: London, Amsterdam, Singapore, UAE, KSA, India, ANZ
#1
Highest-rated TMS vendor on Gartner Magic Quadrant 2024-25
01. The challenge
eCommerce players, rising last-mile costs, and instant-gratification customer expectations are reshaping what a postal operator must be. Five forces are converging simultaneously — and they are not waiting for a multi-year transformation plan.
Intelligent automation is the baseline for operating at scale. Operators who treat AI as a future project are already behind.
Rising operational and last-mile costs are threatening profitability in an already competitive market. Manual processes amplify the drag.
Same-day delivery has become table stakes. Speed is the differentiator eCommerce players use to commoditise postal operators.
Real-time tracking is the cornerstone of operational integrity. In the age of instant gratification, no update is a failed delivery.
ESG commitments and regulatory pressure make eco-friendly logistics a strategic necessity — not a brand story. Route efficiency, fleet utilisation and carbon reporting are now board-level metrics.
02. What leaders achieve
Global logistics leaders are using AI to move from reactive to autonomous operations. These are not targets — they are live numbers from postal and parcel operators already on Shipsy.
30-40%
Proactive delivery notifications, live tracking links and automated driver chat eliminate inbound "Where is my order?" contacts. Customer experience improves as contact-centre volume falls.
18-20%
Micro-cluster routing, guided loading, AI dispatch and in-app driver nudges lift stops per driver per day — consistently, not just in favourable conditions.
60%
From 120 to 50 minutes at a 65-country global operator. AI-driven sortation, guided loading sequences and real-time turnaround monitoring compress depot-to-road time without adding headcount.
$27M
USD 27M per year in operational cost savings at a global postal operator spanning 65 countries, 150M parcels annually and 25,000+ drivers. Route optimisation, workforce right-sizing, freight audit.
03. The platform
Shipsy is the only platform covering the complete postal operating model — from first booking to final settlement — across domestic, export, import and international flows. No stitching together of point solutions.
Flow 01
Flow 02
Flow 03
Flow 04
Module 01
Counter, customer portal, C2C app and franchisee portal — all channels in a single planning view. AI parses every format: no ops team required for bulk uploads or email-based consignments.
Module 02
Gate-in to gate-out with AI turnaround agents. Every vehicle moves on time — the hub agent pushes workers to meet linehaul SLAs without manual supervision.
Module 03
200+ constraint optimisation, AI address intelligence, micro-cluster routing and PUDO selection. Territory built from historical data; routes adapt mid-shift without disrupting committed slots.
Module 04
Digitised driver execution, AI-driven carrier allocation and 1,000+ 3PL integrations. Freight settlement, dispute resolution and rate management included — no manual spreadsheets.
Module 05
Uber-like live tracking, proactive WA/SMS/email alerts and two-way driver chat. Branded delivery pages. Configurable ETA windows. All accessible as SDK for Thailand Post's own app.
Module 06
Autonomous exception detection and resolution. The Atlas agent monitors KPIs continuously, surfaces alerts before they become customer-facing failures, and triggers pre-defined actions without human intervention.
04. The digital workforce
A named, role-specific agent fleet deployed across every function in the postal operation. Not generic AI — logistics-domain agents with pre-built postal workflows, trained on operational data, with full human override at every step.
60%+
Exception resolution time reduction
Monitors every shipment, every vehicle, every KPI continuously. Detects anomalies before they reach customers. Triggers pre-defined autonomous actions — re-allocation, escalation, comms — within defined guardrails.
30%
Support volume reduction
Proactive outbound: ETA updates, slot recovery, NDR rescue, delivery exception alerts. Handles WISMO and rescheduling interactions autonomously — drivers focus on delivery, not customer calls.
20%
Productivity improvement
Real-time in-app guidance: SLA breach nudges, parking spot recommendations, re-sequencing alerts, break-time ETA recalculation. Digitises the local knowledge of experienced drivers into the app.
50%
Settlement workload reduction
Autonomous freight bill audit. 4-way matching on invoices, contracts and actuals. Processes multi-format invoices — PDF, EDI, API, flat-file. 95% first-time match rate. 1-2% freight leakage recovery.
25%
Faster dispute cycle times
Manages carrier and vendor disputes end-to-end. Structured workflow for claims, refunds and adjustments. Carrier collaboration recommendations built in — reduces back-and-forth on rate discrepancies.
The closed loop. Every agent feeds outcomes back to the control tower. Atlas sees what Clara resolved, what Astra flagged, what Nexa caught. Operational data continuously informs the agent models — the system learns with every shift.
05. Selected capabilities
AI address agent retrieves missing or ambiguous consignee details and converts them to geocode lat/long. Critical for postal addresses with inconsistent structure. Directly reduces failed first-attempt delivery.
Learns delivery patterns from historical driver behaviour. Creates 30 or 60-minute delivery clusters. Guided loading ensures correct loading sequence. Reduces depot-to-road time and eliminates mis-sequenced deliveries.
Before dispatch, the consignee receives a link to choose between home delivery or pickup at the most convenient PUDO point or locker station. Configurable trigger time. Reduces futile stops without adding operational complexity.
Configurable incentive structures tied to stops, delivery success, SLA adherence and POD compliance. Real-time payout visibility. Leaderboards drive productivity without supervisory overhead. Proven to lift both performance and retention.
Any new 3PL or local transporter integrated in under 2 weeks. AI-based field mapping accelerates the process. Two-click onboarding for carriers already in the Shipsy marketplace. Allocation rules, rate masters and tracking milestones all configurable in-platform.
06. Proof
These are live deployments at national postal and parcel operators — not pilots, not projections. The same operating model, the same agent fleet, configured to each operator's network.
Western European National Post
A leading Western European public postal operator with 50%+ domestic market share, 8M+ shipments under management, and 400+ drivers across depots. Manual sortation, no live ETA for customers, slot allocation done from memory.
18%+
Driver productivity increase
90%+
Delivery window adherence (from 30%)
$5M+
USD annual savings
30-40%
WISMO query reduction
Qatar Post
Qatar Post powers 90% of mail to 200+ countries and delivers 170K+ ecommerce orders per year across 251-500 staff in 20+ locations nationwide. The challenge: outdated routing, no real-time delivery or driver tracking, manual processes slowing scalability.
90%+
First-attempt delivery rate
12-18%
Cost reduction
25%
Manual workload reduction
Global 65-Country Postal Operator
A postal operator spanning 65 countries and 600+ offices, processing 150 million parcels per year with 25,000+ drivers and staff. Challenges: manual sortation, 75% of pickups manually assigned, low address accuracy at 65%.
$27M
USD annual savings
60%
Depot time reduction (120 to 50 min)
20%+
Driver productivity increase
9%
Increase in slot adherence
Proven at enterprise scale
5Bn+
Shipments processed annually
250+
Enterprise customers globally
300+
Member team across 7 offices
Top
Gartner MQ TMS 2024-25. WMS Notable Vendor APAC 2025.
Shipsy is among 17 top global TMS vendors in the Gartner Magic Quadrant for 2024-25. Special mentions for Last Mile and Multi Carrier Management. WMS is part of Notable Vendor in the APAC context for 2025 and Mid Market context for 2024.
Ready to explore?
A focused discovery session. We map Thailand Post's operating model, identify the highest-leverage intervention, and define what a proof-of-concept looks like — scoped to a real pain point with pre-agreed metrics.
What Thailand Post brings
What Shipsy brings